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Research
- Internet/Tele If
you need information, we can help you find it in a number of
ways and then we can prepare it in a format, which is easily
referenced, comprehensive and readable. We
only undertake surveillance in our local area and this
service is very much subject to availability.
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Employee and Customer Satisfaction Measurement
"Are you in touch with your customers or your employees? Responsive to their needs? Do you allow their voice to define your company's objectives? If not, take note: Your customers and your employees have the information you need...TO SURVIVE. If you don't tap into these valuable resources, you'll be unable to meet the ever-increasing levels of customer and employee expectation." Look no further for help. NMM Business Solution's owner, Nancy McIntosh, has over ten years experience in the field of satisfaction measurement and learned under one of the most respected professionals in the industry - Kathleen Giel - co-author with Earl Naumann of the definitive book "Customer Satisfaction Measurment and Management." Nancy and Kathleen met and worked together at Boise Cascade and later at Strategic Measures and Knowledge Learning Corporation.
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